Privacy Policy
How Encore Strategic Partners collects, uses and protects personal information, and the rights you have under the Protection of Personal Information Act, 2013 (POPIA).
This document is being finalised and is not yet in force. For anything urgent, please contact us directly and we will deal with it in writing.
Who we are
Encore Strategic Partners is a management consulting and strategic advisory firm based in South Africa. For the purposes of POPIA we act as a responsible party for the personal information described in this policy, and as an operator where we process personal information on behalf of a client in the course of an engagement.
Written enquiries and requests may be sent to sk@encorestrategy.co.za, or by telephone on +27 72 302 3655.
Information we collect
We collect only what we need in order to respond to you and to deliver work you have asked for.
- Details you submit through our contact form: your name, organisation, email address, telephone number where you provide it, and the content of your message.
- Correspondence with us, including email and records of meetings, where these are relevant to an engagement.
- Technical information generated when you visit this website, such as pages requested and approximate location derived from your IP address.
- Where we act as an operator, client data we are given access to in order to perform services. That data remains under the client's control and is governed by our agreement with them.
Why we process it, and on what basis
We process personal information to reply to enquiries, to provide and administer our services, to meet obligations imposed on us by law, and to protect our legitimate interests where these are not overridden by your rights.
We do not sell personal information. We do not use enquiry details for electronic direct marketing without the consent that section 69 of POPIA requires.
Who we share it with
We share personal information with service providers who process it on our behalf under written agreement — for example our email and hosting providers — and with third parties where the law requires it. Some of these providers process information outside South Africa; where that happens we take reasonable steps to ensure the recipient is subject to a comparable level of protection, as section 72 of POPIA requires.
How long we keep it
We keep personal information only for as long as it serves the purpose it was collected for, or for as long as the law requires us to keep it. CONFIRM: specific retention periods for enquiry records, engagement records and financial records must be inserted here.
Your rights
Under POPIA you may ask us to confirm whether we hold personal information about you and to provide a record of it; ask us to correct or delete information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained; object to our processing on reasonable grounds; and withdraw consent where we rely on it.
To exercise any of these, contact us using the details above. You also have the right to complain to the Information Regulator of South Africa.
Security
We maintain appropriate, reasonable technical and organisational measures to protect personal information against loss, damage and unauthorised access, as section 19 of POPIA requires. If a security compromise affects your personal information we will notify you and the Information Regulator in line with section 22.
Changes
We may update this policy from time to time. The version published on this page is the one that applies.